Return Eligibility

• Products can be returned if defective, damaged, or incorrect within 48 hours of delivery.
  
  

• Items must be in original, unused condition with original packaging.
  
  

Non-Returnable Items

• Opened consumables, perishable goods, and customized products cannot be returned.
  
  

• Items damaged due to improper handling by the customer are not eligible for return.
  
  

Return Process

• Contact customer support immediately with order details and images of the product, if applicable.
  
  

• Approved returns will be provided instructions for returning the product via courier or pickup.
  
  

Refunds and Replacements

• Refunds are processed within 5–7 business days after product verification.
  
  

• Refunds will be credited via the original payment method.
  
  

• Customers may opt for replacement products if available in stock.
  
  

Limitations

• 8PM SHOP reserves the right to refuse returns that do not meet the eligibility criteria.
  
  

• Refunds or replacements will not be provided for products outside the return window.
  
  

Customer Support

• For questions regarding returns or refunds, customers can contact support via email info@the8pmshop.com